Last updated: 2023-10-17

Overview
Fero is a product brand and trademark owned by Svenska Deodorantaktiebolaget  (Swedish Registration Number: 559271-7077). Throughout the site, the terms “we”, “us” and “our'' refer to Fero and Svenska Deodorantaktiebolaget. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The sender of this website, its content, products, pricing, and policy is Fero in conjunction with Svenska Deodorantaktiebolaget. The following Terms and Conditions apply to all orders placed by the Customer (herein referred to as “you”) with Fero, through Svenska Deodorantaktiebolaget.

 

Agreeing to the Terms
By visiting fero-life.com and/or placing an order, you confirm that you have read, understood, and agree to be bound by the terms and conditions set out herein (the “Terms”). If you do not agree to these Terms, you must not order Products or create an Account or Subscription. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. 

 

Changes to the Terms
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Contact Information
Our main point of contact is via e-mail to hello@feroculture.com. You can also contact us via social media on weekdays during working hours (@feroculture), via our contact form or via whatsapp. ("Contact Information").

Definitions

• "Account" refers to the account that you register and create on the Site.
• "Contact Information" means the information set out above.
• "Functions" means the Site, your Account, the Subscription, and the Products, jointly.
• "Privacy Policy" refers to our Privacy Policy (https://www.feroculture.com/pages/privacy-policy) which describes how we process personal data.
• "Product” “Products” and ”Product(s)" means the products described under section "Products" below which we have made available through the Site, together with any such other related equipment, services, and information made available by us to you.
• "Site" means our website (https://www.feroculture.com/) relating to the Products.
• "Subscription" refers to the subscription service offered on the Site.

 

Modifications to the Service and Prices
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

PRODUCTS

Description of Products
Our main product offerings are our natural deodorants offered on a subscription basis and as one-time purchases. More information about the Products can be found on the Site. All content on the Site is intended for private knowledge or information needs. All Fero products have been carefully developed and produced in Sweden. The team specialises in organic health, beauty, and wellness. In a certified facility, each product has been formulated and sampled to ensure the customer gets the very best results from high-quality ingredients. Fero’s descriptions of the products have not been reviewed by the Swedish Medicines Agency. Descriptions of ingredients, durability and other regulations are provided by Fero. All Products must be used in accordance with the instructions, precautions, and guidelines Fero provides on the site. It is your responsibility to make sure that the product does not contain anything you are allergic to or interfere with any medication/other products you might be taking or your health condition. The Products are intended for external use only. All Products on the Site, including all samples we provide, are intended for personal use only. Unless otherwise stated, we reserve the right to exchange, discontinue or change any Product we offer for sale or as part of a collection, without prior notice to you as a customer. As colour settings of the device you use may affect the colors of the images on the Site, we do not guarantee that colours of the pictures of Products on the Site will be true to life.

Setting up an Account
You can do one-time purchases without an account. However, an Account is created automatically when ordering Products for the first time, and can also be created without signing up for a Subscription. You are not allowed to transfer the Account to others, and you may only sign up for one (1) Account.

Description of Subscription
By ordering a product with Subscription you enter into a Subscription agreement for product refills. The Subscription is offered on a regular basis, where a new order will be created automatically once per interval. The Subscription details can be regulated from your Account.

You can change your Subscription model and/or terminate the Subscription by making adjustments in your Account, or by contacting us via our Contact Information. Any changes must be done at least 72 hours before the next order of Products is processed. If the Subscription has not been terminated or changed in time, it will automatically be renewed.

Order of Products
We ask you to order the Products in accordance with the instructions on the Site. Our confirmation of your order will take place when we email you, meaning that we have accepted your order, and at which point a contract will come into existence between you and us. If we are unable to confirm your order, we will inform you of this in writing and will not charge you anything. You can withdraw your order until it has been confirmed, and you have the right to be refunded for any payments made to us due to such withdrawn order.

Delivery of Products
The inclusion of any Products on the Site at a particular time does not imply or warrant that these Products will be available at any time. Standard delivery time is found on the Site and in the order confirmation. During high season and sales, the delivery can take longer.

During the order process, we will let you know when your order has been received and when Products have been shipped, including any goods or digital content pertaining thereto. Information regarding automated Subscription orders can be found in your Account.

Delivery is made through the standard postal service in each market.
Some alternatives may involve a freight cost which in such a case is clearly stated when ordering. The expected delivery time is specified during the order process. Note that small packages are delivered in the mailbox to your registered shipping address, and large packages are delivered to the nearest pick-up point, where you will be informed to collect the package.

We have the right to charge you for costs that arise if you do not pick up your ordered Products in time from the place of delivery following transport of the Products.

If a Product runs out of stock, we reserve the right not to deliver that Product within the specified delivery time or cancel the order. If you have already ordered the Product that is out of stock, we will offer you a refund.

Delay
Sometimes we may not deliver the Products within the period agreed between us (and you have not caused this delay). You can in the event of such delay:

• Withhold payment or demand refund for the order.
• Terminate the agreement.

Third-party services as a part of our Products
Sometimes we may rely on third-party services and/or product providers. Such providers act beyond our reasonable control and we shall not be held liable for any damages caused by an action or omission attributable to them.

Defects and delays beyond our control (Force Majeure)
We are not responsible for delays and defects outside our control. If our suppliers are delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this we will not be liable for defects and delays caused by the event, but if there is a risk of substantial defect or delay you may contact us to end the agreement and receive a refund for any Products you have paid for but not received.

Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

YOUR OBLIGATIONS
Eligible customers
We offer the Products to individuals acting as consumers (as defined under applicable local law).

You may not order the Products or use any of the Functions if you are below thirteen (13) years of age unless you have legal permission from your legal guardian. You may only order the Products to a delivery address in Europe.

We reserve the right to refrain from entering into an agreement with you, without specifying the reasons behind the decision.

Use of the Functions
When you use the Functions, you must always comply with all applicable laws, regulations, and public orders. You shall not access the Site other than through the public interfaces (API) provided by us and as otherwise expressly authorised under these Terms. You may not use the Functions in a manner contrary to our, or any third party’s, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time.

You agree to be responsible for all activities that occur under your Account. Credentials for your Account must be kept secure at all times and you are forbidden to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using any of our Contact Information.

We are entitled to decline or adjust an order from you and close down your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account. This shall also apply if you fail to comply with these Terms (for example if you have not paid for the Products in time) or other mandatory provisions by law. Upon the occurrence of any of these events, we will contact you and request that you remedy your breach of these Terms.

PRICES AND PAYMENT
Price information
You must pay all applicable fees as set out and described on the Site for the Products that you have selected. The prices for the Products are set out on the Site and include any explicitly set out relevant delivery costs, value-added tax (VAT), or other fees and taxes (as applicable). The price of the Products provided to you will be the price indicated on the order pages when you placed your order.

We have the right to change the prices for the Products, thus the applicable prices from time to time will be set out on the Site. However, for orders placed before a change of prices on the Site, the prices stated in the order confirmation will be applicable on that specific order. By continuing to order the Products after the price changes come into effect, you agree to be bound by the new prices.

Payment information
Payment for the Products can be made in accordance with what is set out below.

The payment solutions available to you are visible in the checkout process.
Depending on which provider is used for your payment, the third-party processor's/provider’s terms and conditions will apply. You may be requested to identify yourself and credit reports may be pursued by the third-party processor/provider. Where we use a third party for payments, we will not have access to or store any payment information.

The Products may be paid for by the payment methods stated at the Checkout. If the purchase is paid by credit or debit card you must ensure that there are sufficient funds on the card used at the time of which the payment to us will be made. You must keep the payment information accurate and up-to-date, which can be done through your Account page.

We may invoice you for the Products in advance or in arrears, with the frequency agreed for the period contracted. You agree that we may issue electronic invoices, which will be sent to the email address you have provided in your Account. You must keep the payment information, e.g. email address accurate and up-to-date.

You agree to pay within the set time for the payment method you choose. We have the right to close down your Account and/or stop the shipment of Products until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest according to the terms of the payment provider.

You agree that we may charge payments for automated Subscription orders without further approval until you terminate your Subscription agreement. The prices for these orders will correspond to the prices stated on the Website at the time you entered into an agreement with us.

 

OUR LIABILITY
Our responsibility towards you as a customer is regulated by the Swedish Consumer Purchase Act (1990: 932) (Sw. konsumentköplagen), the Distance and Doorstep Sales Act (2005:59) (Sw. distansavtalslagen) and the Product Liability Act (1992:18) (Sw. produktansvarslagen). To the extent permitted by applicable law, our liability is limited to direct damages and we shall in no event be liable for any, indirect, incidental, special, consequential, or exemplary damages, however, caused and under any theory of liability arising out of or in connection with these Terms. This shall include, but not be limited to, any loss of profit, goodwill, or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.

Warranty
We are liable for any defects existing at the time you receive the Products. We are not responsible for any defects caused by you, for example where you have not complied with maintenance instructions or if you have mistreated the Products.

Defects
The Products are deemed to be defected only in accordance with applicable legislation, and for Swedish purposes, such legislation is e.g. the Swedish Consumer Purchase Act (1990: 932) (Sw. konsumentköplagen) and the Product Liability Act (1992:18) (Sw. produktansvarslagen). Products are for example considered to be defects in the following events:

• It is not compliant with what we have agreed in this Agreement or that otherwise follows from applicable legislation.
• We have not informed you about details about the Products which we know about or ought to have known, and that you reasonably could expect to be informed about, if such omission to information can be assumed to have affected your decision regarding the purchase.
• It is in worse condition than you rightly could have expected based on the Products' price, age, and other conditions.

Complaints regarding defective Products
In the event that you consider the Products to be defective, you may make a complaint by using any of our Contact Information. You have to make the complaint within a reasonable time (within two (2) months will always be considered as reasonable) from the point where you noticed or should have noticed the defect. You cannot make complaints in relation to defects discovered more than three (3) years after you have received the Products.

Our rights in the event of defects
In the event of defects, you may:

• Withhold payment large enough to be security for your claim.
• Require a new delivery, meaning that you will receive other equivalent Products.
• Require price reduction
• Terminate the agreement, provided that the defect is of material importance to you.

We may first choose to provide you with other equivalent Products, provided that this takes place within a reasonable time.

Disclaimer
We reserve ourselves for any errors on the Site, such as, but not limited to product descriptions, specifications, inaccurate prices, stock estimations, or other incorrect information. We reserve the right to correct any obvious errors and to, at any time, change or update the information on the Site accordingly.
Images or other visuals on the Site are for illustration purposes only and we do not guarantee the exact quantity shown nor the exact appearance, origin or function of the Products. Please view the order confirmation for the accurate product quantity of your ordered Product(s).

Health and safety information
Our Site, Products, and Services are not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of any disease or illness. By accessing the Site, you acknowledge the information provided on the Site, within any of our social media pages or channels, and all of the documentation and literature included with any Product identified on the Site is provided for informational and educational purposes only. In no way is any of the information contained in these Terms of Service or elsewhere on the Site intended to be a medical or prescriptive guide or a substitute for informed medical advice or care, nor is it intended to cover all possible uses, directions, precautions, or adverse effects. You should never delay seeking or disregard advice from a medical professional based on something you have read on the Site.

Please consult a licensed healthcare professional about potential interactions or other possible complications before using any product. If you are pregnant, nursing, currently taking medications, diagnosed with a heart condition, allergies, or other medical condition, seek the advice and assistance of a licensed healthcare professional before purchasing and using our Products. If you believe or suspect that you have a medical problem, promptly contact your health care provider. The Company shall not be held liable for medical or other claims made by third parties or customer testimonials relating to the safety, use, or efficacy of our Products.

Withdrawal and cancellation
The contract can be canceled by using the right of withdrawal. You can use this right if you simply change your mind or for some other reason wish to cancel the contract, without having to provide us with a reason for this decision, if it is made within the withdrawal period. To exercise the right of withdrawal, you must inform us of this decision within 72 hours from the time on which the order was delivered to you or a third party assigned by you (however not the carrier) acquires physical possession of the order in full. In the case of instalment delivery, this period starts once the last part of the order has been delivered. This withdrawal also applies to a change in the subscription model.
 
You can change your subscription model and/or terminate the subscription by making adjustments in your account or by contacting us via our Contact Information. Any changes must be done at least 72 hours before the next order of products is processed. If the subscription has not been terminated or changed in time, it will automatically be renewed.
 
You can inform us of your desire to exercise your right of withdrawal by using any of our Contact Information. You must return the product(s) to us in undamaged condition at your own expense. Due to concerns of hygiene, certain products, such as deodorants cannot be returned after they have been opened or used (if the seal of the item is broken). We reserve the right to refuse a return if products are not returned in a saleable condition or are damaged. 
 
To return Products you ship the items (including the receipt or other proof of purchase) to the following address: Maria Prästgårdsgata 1a, 118 52 Stockholm, Sweden. You will be required to pay for the shipping costs for returning the Products.
 
The withdrawal right does not apply for:

• A) products that are liable to deteriorate or expire rapidly; or
• B) products where the seal is broken.

 

PRIVACY
We process your personal data in accordance with our Privacy Policy.

Our rights
The Site is owned and operated by Svenska Deodorantaktiebolaget. All copyrights, trademarks, trade names, logos, and other intellectual or industrial property rights held and used by us as well as those presented in the Functions (including titles, graphics, icons, scripts, source codes, etc.) are our property or third-party licensors’ property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission. No intellectual property rights shall be transferred to you or any third party pursuant to these Terms or otherwise in conjunction with your order of the Products or otherwise use of the Functions.

Respect for our property
You must not tamper with, attempt to gain unauthorised access to, modify, hack, repair or otherwise adjust any of our material, hardware, source-codes or information for any purposes.

Respect for our intellectual property
The Products and other information, including all associated intellectual property rights, provided and made available by us, remain our exclusive property. You may not use our exclusive property for commercial or any other purposes without our written consent.

APPLICABLE LAW
Swedish law shall apply to these Terms and our legal relationship in general.

ASSIGNMENT
We are entitled to assign or pledge any of our rights including claim for payment and obligations under these Terms to any third party without restriction.

SEVERANCE
If any provision of these Terms is held to be invalid, void, or for any reason unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

COMPLAINTS AND DISPUTES
If you have any complaints, please contact our support department by using any of our Contact Information.

We will always first try to solve your complaints through discussions between you and our support department. In the event of a complaint or dispute you may, however, always contact the Swedish National Board for Consumer Disputes (Sw. Allmänna reklamationsnämnden). Disputes regarding the interpretation and application of these Terms shall be resolved by the Swedish National Board for Consumer Disputes or by the competent ordinary court.

Please also note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform available at ec.europa.eu/consumers/odr.

COMPANY INFORMATION
Svenska Deodorantaktiebolaget is an entity registered in Sweden.

Registered address: Maria Prästgårdsgata 1a, 118 52 Stockholm, Sweden

Org. No:  559271-7077